astadia case study

Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings, joint ventures, associated undertakings and investments.

Industry: Telco

Business needs:

  • Needed to manage customer retention & analyze the customers’ contract situation
  • Client management processes manual & inefficient
  • Lack of clear & accurate visibility into contract status led to customer loss & missed sales opportunities
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Solutions:

  • Custom cloud-based contract management application
  • Fully integrated to CRM
  • Historical view of client contracts
  • Contract expiration & renewal analytics
  • Automated notifications & tasks

Success / Highlights:

  • Cost savings due to increased efficiencies
  • Improved accuracy of contract analytics & customer status
  • Improved retention rates
  • Increased revenues & sales