Managed Services

Managed IT Services

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Managed IT Services

At Astadia, we’ve had the privilege of supporting our clients with managed services and professional IT consulting services including enterprise and cloud solutions, remote monitoring and management (RMM), infrastructure and security solutions. We also provide top-tier, U.S.-based end user support services. With 35 years of experience managing technology and workplace solutions—and numerous certifications on Microsoft,  Linux, Azure and AWS platforms—you can rely on us for expertise that reduces costs and delivers stellar results.

Our IT managed services are customizable. We can provide the solutions you need in multiple delivery options including call center, NOC, on premises, on demand or a blended approach.

Workplace services

Services desk

End-user application

Mobile device support

Office 365

Windows 10

24X7 monitoring and management (RMM)

Managed cloud services

Managed network services

Managed data center

Managed application

Managed security services

Firewall build, monitoring and management

Intrusion detection and security event management

Escalation and remediation

Solution engineering and consulting

Consulting and Assessments

Design, Plan and Build

Cloud. On premiums and hybrid

 

The Managed IT Services Process

No matter your business needs, Astadia can deliver the right level of service for you. Our Full Service coverage provides high-touch monitoring services for every aspect of your cloud implementation, including end user access and performance, applications, networks, security and infrastructure. Our Select Service allows you to customize key components and focus support where you need it. Our Basic Service ensures your infrastructure is always available. With all service plans, we utilize a discovery process to align configurations and processes with select platform tools for continual monitoring, reporting, analysis and insight.

  • Package offerings
  • Custom solutions
  • Remote or on-premise
  • Infrastructure provisioning – Hardware and Cloud
  • Custom Reporting and Quality metric’s

 

Managed IT Services Safety and Security

Astadia is an ISO 12001 certified vendor. Our engineers and facilities follow strict security standards and utilize best-in-class security tools to protect your critical data.

  • Document data security and logging practices to meet PCI, HIPAA
  • Security considerations are built-in to every aspect of your environment

 

Managed IT Services Deliverables

Our dedicated team will work with you to implement processes for discovery, assessment, planning, design, build, test and production. You’ll find our agile approach allows for a flexible process and seamless integration with your priorities in focus.

  • 24x7x365 monitoring
  • Circuit, intermediary device, server and cloud monitoring
  • Professional and knowledgeable resource for current technologies
  • Dependable services you can count on

 

Choose Astadia for your Managed IT Services

Astadia is a premier technology consultancy focused on maximizing the impact and minimizing the risks of today’s blended enterprise and cloud ecosystem.

Over the past 20 years, we have successfully migrated more than 120 customers. Our skills and experience with cloud managed services, combined with our agility and proven results, make Astadia the best partner to conduct your Managed IT Service.

  • Proven track record by our customers
  • 24×7 monitoring
  • Circuit, intermediary device, server, and cloud monitoring
  • Broad skill set and experience base
  • Full services across the entire system life cycle
  • Fixed price, timeframe and set of deliverables for your business

 

Remote Monitoring and Management – Astadia is ISO 27001-certified and has a fully dedicated ITIL-certified team to help detect and resolve system issues before they impact your business.

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End User Support – Our ITIL-certified, experienced professionals deliver enterprise-wide and customized support through a tiered support structure.

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Information Security – Our security professionals deliver a comprehensive portfolio of audit capability, penetration testing, and response planning to help ensure security and compliance with industry regulations and IS best practices.

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Planning, Design, and Implementation – We specialize in engineering and implementing mission-critical systems. Whether you need assistance with in-house infrastructure, cloud implementations, or a hybrid cloud approach, our consultants and engineers can help with solution planning, design, and implementation.

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Astadia’s Experts

If your business applications exist in a mainframe environment, you may be dealing with higher costs of maintenance, a diminishing workforce of mainframe specialists, and a shrinking pool of vendors from which to choose. Additionally, your business agility and competitive edge may need the boost that only mainstream technology can support today. 

Astadia’s Experts

By making the leap from mainframe to mainstream, you'll lower your overall technology costs, increase your agility and enable your competitive edge. Together with our partner Micro Focus, we'll help you confidently map and move your business applications to where they need to be today, and where they can provide the boost your business needs.

Astadia’s Experts

To ensure you can consistently turn out a high quality product with sustainable attention to value, cost and speed to market, it's critical to have quality processes that meet top standards and the state-of-the-art. Ours do. And they'll help you gain the agility and confidence you need to meet evolving business goals and to respond to ever-changing customer demands and market changes.

Astadia’s Experts

Astadia’s Experts

Astadia’s Experts

Darrell Cypress

Vice President & General Manager of Digital Solutions

Darrell Cypress

Darrell Cypress is Vice President and General Manager of Astadia Digital Solutions, our global marketing strategy firm that partners with CMOs and marketing technologists around the world to provide end-to-end solutions for optimizing the customer journey and delivering maximum return on digital technology investments. Darrell joined Astadia in 2015 with nearly 20 years of experience selling and delivering large scale marketing transformational implementations across industries such as financial services, technology, healthcare, high-tech, pharmaceutical, government, and consumer goods. He also brings vast experience in delivering global CRM solutions for Marketing, Sales, Service, and Product organizations. Darrell previously worked at Deloitte Digital where, as Digital and Marketing Cloud Leader, he managed marketing transformation pursuits. In his combined five years there, he also served as Digital Eminence Leader, Finance Leader and Delivery Leader, managing large-scale, multi-million dollar projects across geographies. Prior to Deloitte, Darrell was Director and Relationship Manager at Perficient Inc., leading major trade promotion process and technology implementations for clients such as Cadbury and Nestle Waters North America. He was also previously IT Director at Covance, Inc. and Engagement Manager and Consultant at Extraprise. Darrell’s bachelor’s in Information Systems Management and master’s in Computer Systems Management are both from the University of Maryland. Darrell was an Engineer in the United States Navy from 1984-1992.

Astadia’s Experts

Darrell Cypress

Vice President & General Manager of Digital Solutions

Darrell Cypress

Darrell Cypress is Vice President and General Manager of Astadia Digital Solutions, our global marketing strategy firm that partners with CMOs and marketing technologists around the world to provide end-to-end solutions for optimizing the customer journey and delivering maximum return on digital technology investments. Darrell joined Astadia in 2015 with nearly 20 years of experience selling and delivering large scale marketing transformational implementations across industries such as financial services, technology, healthcare, high-tech, pharmaceutical, government, and consumer goods. He also brings vast experience in delivering global CRM solutions for Marketing, Sales, Service, and Product organizations. Darrell previously worked at Deloitte Digital where, as Digital and Marketing Cloud Leader, he managed marketing transformation pursuits. In his combined five years there, he also served as Digital Eminence Leader, Finance Leader and Delivery Leader, managing large-scale, multi-million dollar projects across geographies. Prior to Deloitte, Darrell was Director and Relationship Manager at Perficient Inc., leading major trade promotion process and technology implementations for clients such as Cadbury and Nestle Waters North America. He was also previously IT Director at Covance, Inc. and Engagement Manager and Consultant at Extraprise. Darrell’s bachelor’s in Information Systems Management and master’s in Computer Systems Management are both from the University of Maryland. Darrell was an Engineer in the United States Navy from 1984-1992.

Astadia’s Experts

Darrell Cypress

Vice President & General Manager of Digital Solutions

Darrell Cypress

Darrell Cypress is Vice President and General Manager of Astadia Digital Solutions, our global marketing strategy firm that partners with CMOs and marketing technologists around the world to provide end-to-end solutions for optimizing the customer journey and delivering maximum return on digital technology investments. Darrell joined Astadia in 2015 with nearly 20 years of experience selling and delivering large scale marketing transformational implementations across industries such as financial services, technology, healthcare, high-tech, pharmaceutical, government, and consumer goods. He also brings vast experience in delivering global CRM solutions for Marketing, Sales, Service, and Product organizations. Darrell previously worked at Deloitte Digital where, as Digital and Marketing Cloud Leader, he managed marketing transformation pursuits. In his combined five years there, he also served as Digital Eminence Leader, Finance Leader and Delivery Leader, managing large-scale, multi-million dollar projects across geographies. Prior to Deloitte, Darrell was Director and Relationship Manager at Perficient Inc., leading major trade promotion process and technology implementations for clients such as Cadbury and Nestle Waters North America. He was also previously IT Director at Covance, Inc. and Engagement Manager and Consultant at Extraprise. Darrell’s bachelor’s in Information Systems Management and master’s in Computer Systems Management are both from the University of Maryland. Darrell was an Engineer in the United States Navy from 1984-1992.

Astadia’s Experts

Darrell Cypress

Vice President & General Manager of Digital Solutions

Darrell Cypress

Darrell Cypress is Vice President and General Manager of Astadia Digital Solutions, our global marketing strategy firm that partners with CMOs and marketing technologists around the world to provide end-to-end solutions for optimizing the customer journey and delivering maximum return on digital technology investments. Darrell joined Astadia in 2015 with nearly 20 years of experience selling and delivering large scale marketing transformational implementations across industries such as financial services, technology, healthcare, high-tech, pharmaceutical, government, and consumer goods. He also brings vast experience in delivering global CRM solutions for Marketing, Sales, Service, and Product organizations. Darrell previously worked at Deloitte Digital where, as Digital and Marketing Cloud Leader, he managed marketing transformation pursuits. In his combined five years there, he also served as Digital Eminence Leader, Finance Leader and Delivery Leader, managing large-scale, multi-million dollar projects across geographies. Prior to Deloitte, Darrell was Director and Relationship Manager at Perficient Inc., leading major trade promotion process and technology implementations for clients such as Cadbury and Nestle Waters North America. He was also previously IT Director at Covance, Inc. and Engagement Manager and Consultant at Extraprise. Darrell’s bachelor’s in Information Systems Management and master’s in Computer Systems Management are both from the University of Maryland. Darrell was an Engineer in the United States Navy from 1984-1992.

Astadia’s Experts

Darrell Cypress

Vice President & General Manager of Digital Solutions

Darrell Cypress

Darrell Cypress is Vice President and General Manager of Astadia Digital Solutions, our global marketing strategy firm that partners with CMOs and marketing technologists around the world to provide end-to-end solutions for optimizing the customer journey and delivering maximum return on digital technology investments. Darrell joined Astadia in 2015 with nearly 20 years of experience selling and delivering large scale marketing transformational implementations across industries such as financial services, technology, healthcare, high-tech, pharmaceutical, government, and consumer goods. He also brings vast experience in delivering global CRM solutions for Marketing, Sales, Service, and Product organizations. Darrell previously worked at Deloitte Digital where, as Digital and Marketing Cloud Leader, he managed marketing transformation pursuits. In his combined five years there, he also served as Digital Eminence Leader, Finance Leader and Delivery Leader, managing large-scale, multi-million dollar projects across geographies. Prior to Deloitte, Darrell was Director and Relationship Manager at Perficient Inc., leading major trade promotion process and technology implementations for clients such as Cadbury and Nestle Waters North America. He was also previously IT Director at Covance, Inc. and Engagement Manager and Consultant at Extraprise. Darrell’s bachelor’s in Information Systems Management and master’s in Computer Systems Management are both from the University of Maryland. Darrell was an Engineer in the United States Navy from 1984-1992.

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