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Healthcare

What trends does Astadia see in the Healthcare industry?

Here's what's troubling healthcare leaders in today's fast-changing environment: 

  • Regulatory mandates like HIPAA to comply with, the move toward electronic health records (EHRs) to reduce paperwork and clinical errors, the need to build robust patient portals, and implementation of other emerging technologies that can benefit healthcare companies in particular.  
  • A national system of patient records is central to Obama’s plan to overhaul health care. The legislation would make doctors eligible for $40,000 to $65,000 grants if they begin using health information technology. Healthcare providers would be eligible for millions more in Medicaid and Medicare payments. Penalties for those who fail to adopt the systems would start in 2014.  
  • STARK compliance is a growing focus for healthcare providers – legislation limits the ability to provide gifts/entertainment to doctors.  
  • Payer Mix. Healthcare providers increasingly dedicate resources and technology to improving the payer mix.  
  • Referrals. Increasing physician referrals requires business improvement throughout the organization -- not simply a marketing effort.  

 

What is Astadia doing about key challenges you face?

Astadia has found that our healthcare clients increase revenue and profitability as much as 10% through physician referrals and improved physician satisfaction and loyalty. While improving and streamlining operating processes. All while getting better visibility into existing data and interoperability from existing systems.

By providing accountability for physician issue resolution and turnaround time, Astadia doesn't just help healthcare providers sell better -- we help your deliver better service to physicians and their patients.

Astadia also helps healthcare providers create unique new services to support outpatient wellness, improve patient care, and much more. 

Here's how we do it. 

Healthcare Key Challenges:

Astadia Enables You to:

With these solutions:

Rising costs, decreasing reimbursements
  • Manage Physicians and Accounts
  • Track referrals by payer mix
  • Provide self-service to patients to securely access their records
  • Set forecasts for potential referral volume and measure against actuals
  • Enable collaboration and efficiencies across departments
  • Streamline business processes and enable workflow
  • Fax Management (and automation) captures new patient information and attributes.
  • Physician Relationship Management (PhyRM) 
  • PhyFax
  • Patient Portal
  • Sales Force Automation (SFA)

Front office and reporting
  • Map physicians by geography , payer mix, and specialty
  • Log all physician interactions
  • Agile ad-hoc reporting
  • Provide executive visibility to physician satisfaction metrics
  • Track key analytics such as top referring physicians
  • Provide accountability for physician issue resolution and turnaround time
  • Conduct online surveys and measure results
  • Schedule appointments and procedures
  • Provide a secure Physician Portal for information exchange and scheduling.
  • Collaborate across departments
  • Physician Relationship Management (PhyRM)
  • PhyProcedure
  • PhyPortal
  • PhyFax
  • Sales Force Automation (SFA)
  • Marketing Automation
  • Reporting and Dashboards

Staffing and Talent Management
  • Recruiting Automation
  • Optimize staff deployment
  • PhyRecruit

Regulatory Compliance
  • Improve the efficiency of onboarding and credentialing processes
  • Automate business processes to help with regulatory compliance
  • Track expenses against STARK regulatory compliance
  • Create and maintain Electronic Medical Records
  • Create automatic workflows and approvals to help with compliance
  • PhyCredential
  • Sales Force Automation (SFA)
  • System Integration

Interoperability
  • Access all of your data across all systems
  • Integrate your front office seamlessly with your EMR system
  • Manage access to sensitive information  
  • Integration Tools
  • PhyFax
  • Sales Force Automation (SFA)  

Increase Call Center Productivity
  • Respond to patients quickly and efficiently
  • Fax Automation and workflows for agents
  • Enable agents to schedule doctor appointments for patients
  • Provide Patients with a self-service portal
  • Improve patient/physician satisfaction and response times
  • Have more productive agents
  • Employee Retention
  • PhyFax
  • Electronic Fax Management
  • Service Cloud
  • PhyProcedure
  • Patient Portal
  • Sites

Easily (and carefully) Share Information Publicly
  • Find-a-Physician: Invite the general public to search, retrieve, and display physician search results through your existing website  
  • Accept donations online through your existing website
  • Manage events through your existing website. Invite the general public to view upcoming class schedules, register for classes, and pay online (in advance) for the classes.
  • You already maintain all of this information. Manage it in one secure, central place, and enable easier pubic interaction with these functions.
  • Sites
  • Event Registration Online donations management
  • Sales Force Automation (SFA)  

 

  • READY TO HEAR MORE? 

To discuss your business situation with an Astadia sales executive, contact us.

Listen to the Physician Relationship Management webinar, with Scott and White Healthcare and Salesforce.com.

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