Customer Support
Customer Support
Our Customer Service practice helps support, customer service, marketing and telesales organizations improve the customer experience, build loyalty and improve financial performance. We accomplish this by strategic consulting, process improvements and the implementation of cloud technologies.
How the cloud can help:
To get companies moving to the Cloud, we have four entry offerings:
| CSS Assessment |
Cases PowerStart |
Customer Portal PowerStart | Ideas PowerStart |
 |
 |
 |
 |
| A comprehensive look at customer service and support. Clarifies contact center strategy, metrics, operations and technology. | Rapidly configure Case functionality to improve problem tracking, develop escalation processes and improve reporting. | Jump start your implementation of self service to improve support cost and improve customer satisfaction. | Gather feedback and build community with your customers. |
CSS Assessment
- Strategy with tactical recommendations
- Strategy Review
- Operational Review
- Technology Review
- Report of Findings and Recommendations
- Complete in 3 to 4 weeks
Cases PowerStart
- Focused scope implementation
- Strategy & Design
- Setup & Configuration
- Technology Review
- Training & Support
- Complete in 2 to 3 weeks
Customer Portal PowerStart
- Focused scope implementation
- Strategy & Design
- Setup & Configuration
- Technology Review
- Training & Support
- Complete in 2 to 3 weeks
Ideas PowerStart
- Strategy & Design
- Social networking
- Implementation
- Training and Rollout
- Support and Adoption
- Implementation in 3 to 4 weeks
If you would like further information, contact Ron Goldman directly.
Ron Goldman
Director, Customer Service and Support
Astadia Inc.
+1 (469) 828-0990
rgoldman@astadia.com
