Cases PowerStart
Case management is at the core of any support or service organization. You want a tool that is easy for the agent to use. It needs to be flexible enough to support your specific business. You need flexible reports that can include any element of the case and can be viewed at a granular or composite level.
Astadia helps you configure and modify standard salesforce.com case functionality to meet the specific needs of your business and implement appropriate workflow and escalation.
It starts with your agents. Your agents are the front-line connection to the customer, and their success immediately affects customer satisfaction. Are you empowering your agents with support tool that are easy to use, have access to all the necessary information and can be customized to their particular work environment?
Astadia’s Cases PowerStart is a fixed fee solution that gets you up and running quickly. We start with a strategy and design session, perform set-up and configuration, train your admin and provide post project support.
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