Support
Support

Unable to keep your technology aligned to your strategy? Your business never stops changing. Company goal setting, industry changes, and organizational moves – there are countless causes that can begin to pull apart the alignment of your technology to your current business process and strategy. Add this to the constant demands for additional visibility, accountability and collaboration, and support requirements can become unrelenting. As a result, the value of your investment in technology, people, and process begins to deteriorate.

Not every company has the expertise, budget, or bandwidth to build a team to meet this inevitable challenge. At Astadia, we have designed a set of special programs to address your ever-changing environment by providing best in class, agile, on-going support of your Cloud implementations. For each client, we provide a multi-channel support path, allowing for communication that best fits your needs. Across the globe, these paths lead to knowledgeable engineers ready to help.

  • Salesforce.com Performance + Support
  • Eloqua Performance Program
  • Xactly Compensation Management

Salesforce.com Performance + Support. Rooted in our experience with thousands of Salesforce engagements and customized for your particular business, Astadia's Salesforce Performance + Support program, utilizing a best practice methodology, delivers consistent improvements through Best-Practice Workshops and On-Demand Support.  Best Practice Workshops allows Astadia to spend time with you and your team capturing and assessing your changing needs - visioning and designing new ways to improve alignment to the business.  On-Demand Support provides a continuous sustainment program for both administrative and consulting requirements.  Combined together, this dual approach ensures that Salesforce continues to deliver the agility, productivity, and relevance that you need to stay aligned with company goals and to drive the greatest revenue and loyalty streams as possible.  Learn more.

Eloqua Performance Program.  Astadia has created a program just for Eloqua customers – the Eloqua Performance Program. This program provides ongoing strategic direction, continuous innovation and expert support. Each year, we start the Eloqua Performance Program with collaborative Marketing Business Review sessions. Together, we rapidly identify business pain and create a clear integrated marketing roadmap. Throughout the year, we facilitate Continuous Improvement Workshops which are crucial to realigning marketing activities to increase performance and achieve company objectives.  With Astadia's Eloqua Performance Program campaign production is not left out. Each and every week, Astadia is supporting you with true managed services, developing and executing best-in-class agency services.  Learn more

Xactly Compensation Management. To support our Xactly clients year-round, Astadia has created the Xactly Incent Support Program. Recognizing that each month is critical, Astadia provides on-going administrative support for data management, plan changes, and general support. For annual plan changes, Astadia's certified compensation will help you design the plan that will best incent your sales team; run financial modeling to understand the impact and returns you can expect; and finally, configure you plan into Xactly for the upcoming year.

Contact Astadia to learn how we can help you support your Cloud technologies continuously throughout the year - driving innovation, adoption and productivity. Clients that benefit from outsourcing their Salesforce to Astadia face ever-changing business processes and requirements, desire to take advantage of Cloud technologies ever-expanding feature base and deliver additional value to the company on a more timely basis.

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