check out whitepapers of Astadia solutions
CONSUMERS NOW HAVE A POWERFUL VOICE
Consumers with their new found social voice are demanding to be heard. Are you answering the Social Phone? In this paper learn why you should consider social media as a component of your Contact Center and how to get started.
ENTERPRISE TRANSFORMATION FOR THE SOCIAL WORLD
As social technologies shrink the world, accelerate the exchange of information and democratize the customer/supplier relationship, enterprises have no choice but to enhance the responsiveness, efficiency and effectiveness of their front-office processes.
KNITTING TOGETHER TRUSTWORTHY DATA IN THE CLOUD
Your customers are expecting you to listen and have a conversation. If you’re not operating with accurate and complete data, you’re probably not listening or, perhaps worse, only getting part of the story. This paper lays out the fundamentals of a simplified architecture strategy to help you meet your data challenges.
GETTING THE MAXIMUM BENEFIT FROM ANY BUSINESS APPLICATION INVESTMENT
requires direction and engagement across the enterprise. The alignment of projects to business value drivers is necessary to create a meaningful roadmap that will lead you to greater efficiency, higher productivity and breakthrough capability.
such as salesforce.com, is critical to business success and how Performance Support (PS) provides the most effective method of delivering the rapid, proficient adoption necessary for businesses to achieve desired transformation outcomes.
STRATEGIES FOR THE SOCIAL ERA
“Social, Mobile, Local” is now mainstream. This paper considers the phenomenon and lays out an approach to help business leaders create winning strategies for the social era.