In today’s business world, client support is everything. How fast you resolve your customer’s issues so they have less inconvenience can make or break a company in our current reviews-driven world. Rest assure, Astadia can help. Our client support team will thrill your customers, employees, and business partners by delivering a broad range of personalized service capabilities that resolve questions, concerns and issues in fewer steps. We will ensure the integration of business processes into your customer support experience, whether those customers are internal or external to the business.
The following Workplace Service support can be customized to your exact needs including:
Astadia representatives are the customer service experts with both technical and professional experience. The experts are managed in small teams led by senior analysts that thrive on best in class service delivery and a consistent quality process implementation. They have a wide range of experience including IT Service Desk and Desktop Support, Business Process Outsourcing (BPO), Sales Force (and other Field Forces) Support, and External Customer Support.
Astadia’s certified IT security consultants can assist your organization to plan, implement and validate a security solution that utilizes the enterprise-class security enhancements. Astadia is an ISO 12001 certified vendor, and uphold our engineers and facilities to follow strict security standards and procedures. Every day, we document data security and logging practices to meet PCI, HIPAA regulations. We utilize the best in class Security tools to protect what matters most – your critical data.
Astadia can deliver the right level of service for your team, with our tiered services coverage we provide high touch monitoring services for every aspect of your IT and process implementation, from end users access and performance, application, networks, security, and infrastructure. Our service’s allow you to customize multiple levels of KPI’s and SLA’s and focus where you need assistance to basic coverage insures your workplace is highly efficient and supported. Our flexible support allows you to adjust and refine our services to best fit your customers.
We have experience in offering a wide range of Workplace services and can deliver the support and performance you need. The following are some of the areas we deliver:
Astadia is a premier technology consultancy focused on maximizing the impact and minimizing the risks of today’s blended enterprise and cloud ecosystem.
Over the past 20 years, we have successfully migrated more than 120 customers. Our skills and experience with managed security, combined with our agility and proven results, make Astadia the best partner to conduct your Windows 10 for Business project.